Acceptance of Terms
When you visit Lucky Lal LLC (The website) you agree to abide by the terms and conditions and you consent to our privacy policy. If you don’t agree to any of the terms and conditions mentioned in this document, you should not go ahead with any service/products from us and leave this website immediately. You agree that you will not be making use of this website for unlawful purposes and would bear in mind all the laws and regulations. You agree to not use this website in a way that may impact its performance, corrupt the content or in any way hinder the functionality of this website. You also agree to not compromise the safety of this website or trying to enter restricted areas of this website.
You consent to be entirely responsible for any claim, liability, expense, costs and losses that include legal fees by us which starts from violation of the mentioned terms and conditions.
Revision Policy
Lucky Lal LLC gives you assurance regarding unlimited revisions according to your particular packages. Clients can ask for revisions as per the package and no extra fee will be charged. However, design and concept will remain identical and the customer can post revision on any one of the provided options. Revision on numerous options is either inadmissible or will be charged discretely. Normal Revision reversal time would be 48 to 72 hours for logo and website design, 3 to 5 days for video animations, and the timeline for software, apps and games may vary depending on the revision scope. Similarly, the timelines for functionality and Development revisions may also differ contingent on the scope of work. The timeline for the revision of digital marketing strategy varies upon the involved research, mediums, budget and overall plan size.
New Order Turnaround Time
Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided from 48 to 72 hours of order confirmation.
Teamwork (Project Management)
Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.
After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.
If you have any queries with the teamwork signup/invitation, please contact us at support@LuckyLalLLC.com
REFUND POLICY
We have a 100% money back guarantee policy. This means if you are not satisfied with the mockups delivered, you can request a full refund of what you paid. Unlike many other firms, we do not deduct any amount, e.g. “admin fees” or “overhead fees”. We wish to make refund as soon as they are requested. The refund, however, may take up to 21 business days to process.
To claim a refund, you are required to fill out a simple refund request form that can be provided by our customer support representative. Please note that filling up the form is mandatory and if we do not find the responses to the questions in the form to be satisfactory, then we reserve the right to deny the refund. Your responses in the form are used by our quality assurance team to understand your reasons for refund which in turn helps us improve quality of our services.
Refunds are not applicable in following scenarios:
- Once we start working on revisions as per your feedback, no refund can be claimed since your request for revisions is deemed to be your confirmation to proceed with the shortlisted mockup(s).
- If the mock-up(s) delivered to you are based on an explicit design idea shared by you, e.g. a sketch, or the mockups are just a recreation of an existing logo design shared by you.
- The Account Area is a platform that allows customers to communicate with us in a convenient manner. It is your sole responsibility to check the account area to address any questions, concerns, or additional instructions requested by Lucky Lal LLC. It is your responsibility to check and use the Account Area. Your failure to do so is not grounds for a refund. However, if you are uncertain about using the area, you may contact the customer support team at any time for assistance.
- No refund is available for design firms or for those who order our design services on behalf of another entity.
- We offer multiple design concepts at no extra cost within the package you select. if you decide to continue working with us on additional design concepts then a refund is not applicable. For example, if you ordered our Basic Package which includes two design mockups/concepts and you do not like either of the mockups but wish to see more concepts, then you forfeit the right to get a refund.
- PPC, SEO, SMO, content writing/delivery, and all other marketing services provided by Lucky Lal LLC are payable in advance and are non-refundable.
- The delivery timeline is approximate and may be subject to delays due to local holidays, the complexity of the project, and Lucky Lal LLC’s current workload. We typically deliver logos within 1-2 business days, and website designs within 5-7 business days.
- You shall have 10 days to respond to each original design and/or revision we send you. If after 10 days you fail to respond to us, Lucky Lal LLC will assume that your project is complete. At such time, Lucky Lal LLC will have no further obligation to you, and you will pay Lucky Lal LLC pursuant to the provisions of these Terms and Conditions. Notwithstanding the foregoing, Lucky Lal LLC reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, Lucky Lal LLC will determine, in its sole discretion, whether you are entitled to any refund.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- The client has not been contacted for more than 2 weeks of project. The client will not be entitled to any refunds after 15 days, from the date of purchase.
- Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
Note: Lucky Lal LLC holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Lucky Lal LLC. The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
To claim your refund, follow the following steps:
- Sending us an email at support@LuckyLalLLC.com or call us at +1 (855) 504 1862
- As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
- After you have received your refund, you will not have any rights to any designs submitted by Lucky Lal LLC, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
REFUNDS
Lucky Lal LLC will make refunds of the project to customer using the same payment methods that customer used to make the customer payment to Lucky Lal LLC or via any other method specified by Lucky Lal LLC from time to time. Lucky Lal LLC determines that issuing a refund to Customer will avoid any dispute or chargeback.
CONTENT POLICY
Our content policy plays an important role in maintaining a positive experience for you, the client. For the usual websites and resume designs all content (images, headings, copy, text etc.) will be provided by client. In case of resume design, a client has to provide complete personal information with biography, and we do not provide any sort of content services. For an e-commerce website up to 10 to 30 sample products will be provided by us and sample product information will also be provided by client including product name, product price, and product images and shipping policy. CMS and e-commerce management will be handled by us.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy is to make sure that you are 100% satisfied. We aim at exceeding your expectations and strive to accomplish it. We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
DELIVERY POLICY
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent. The turnaround time will be according to the package, the minimum time required is 2 business days. In case of urgent order, contact our customer support team.
RECORD MAINTENANCE
Lucky Lal LLC keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
COMMUNICATION POLICY
Lucky Lal LLC will not be responsible for any communication done via any other platform than “….@luckylalllc.com” or any numbers not provided by us or given on our official website. We hold full responsibility for any information held or shared through our parent company We are not responsible for any damages caused due to other contact details not provided by us. We take full responsibility of all the information provided through our official domains.
Thank you for contacting Lucky Lal LLC. Please feel free to contact us for any further information or assistance. You can contact us at +1 (213) 641-0471 and email us at info@luckylalllc.com
SMS Opt-In Terms & Conditions
By opting in to receive SMS notifications from Lucky Lal LLC, you agree to the following terms:
Program Lucky Lal LLC
By providing your phone number and opting in, you consent to receive marketing, transactional, and informational text messages (e.g., order updates, order notifications, promotions) from Lucky Lal LLC at the phone number you provided.
Frequency of Messages
The frequency of SMS messages may vary based on your interactions with us, such as purchase history, service updates, and special offers.
Message and Data Rates
Standard message and data rates may apply to any messages sent or received. Please check with your mobile carrier for details.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time. To unsubscribe, reply “STOP” to any message. After opting out, you will no longer receive SMS messages from us, except for messages confirming your opt-out or any required transactional messages.
These terms are governed by the applicable laws and regulations. Any disputes arising from the use of our website shall be resolved through appropriate legal channels. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be in effect.
If you have any questions or concerns regarding these terms and conditions, you may contact us for further clarification.
Product Description
SMS messages may include updates related to your orders, service alerts, promotional offers, and other relevant information fromLucky Lal LLC.
Customer Care Contact Information
For support, contact us at support@LuckyLalLLC.com or call +1 (855) 504 1862.
We take your privacy seriously. Your phone number will be used solely in accordance with our Privacy Policy.
